5 Simple Techniques For Telus customer service

5 Simple Techniques For Telus customer service

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If our reply fixed your challenge, be sure to click Accept as Remedy to help Other folks from the Neighborhood.

• I used to be bounced involving several agents, my phone calls were being disconnected, and I gained inconsistent facts about my deal and savings.

However, the best just happened. Just after conversing with Telus business, I wasn't proud of the program supplied and asked to generally be tranferred to the LOYALTY dept. She adjusted the price of the data prepare but improved the price of the cellphone for a Internet of -$1. WHAT A JOKE!!!

Only kind the small print of your respective inquiry inside a information and it will be despatched to the human agent. Messaging Here's asynchronous (non-Dwell), so you're able to shut the application or go about your day even though the agent operates towards finding you a resolution.

You can only modify it. I waited for an hour or so around the phone to speak to a human. He was beneficial, but needed to redirect me to a different man or woman. I used to be then on hold for an additional hour. They made available me an even better offer, but it surely wasn't what was made available on line. Individuals discounts are for new customers. As a faithful customer I must shell out $78 when compared with $60 for your new customer, with the service I desired.

I'd personally also like to find out why this was removed? Seems stupid that we now really need to simply call tech support to carry out something that we didn't require the for Formerly 

  I was not telling but seeking to talk to him nevertheless he acquired mad and hung up.  This is preposterous and intensely Awful customer service.  I are going to be pulling my two strains from Telus . If this is the customer service consumers are Telus technical support acquiring from the reps than you have to source it somewhere else.  I are with Telus for about 14 years and It can be fairly sad that it's arrive at this . Considering these threads and responses left by Other people it seems I am not the sole 1.  

I are already calling and contacting Telus and had a chat Together with the AI that didn't appear to be familiar with what I used to be inquiring.

I had to contact CS currently with Chat as well as the Section I need to speak to is just out there by telephone. The CS on Chat organized a simply call again at an arranged time slot. When that Section called me later I received every thing sorted out.

If an automatic assistant asks for The rationale of one's connect with, point out "I want to make payment preparations for my mobility Invoice".

In the approaching weeks and months, we are going to be Functioning to grow the solutions and services supported, so continue to keep examining again for updates.

I want a get in touch with from someone that has some determination producing electrical power on how I can shut my accounts and become finished with Telus.  

My qualified is an extremely individual man. He taught me how to repair my challenge in many effortless measures. What’s a lot more, he guided me by each and every stage, from time to time much more than the moment. I am definitely grateful!

I had some minimal problems but I'd Completely no clue how to fix them. Then, my co-worker recommended me of the service. Your personnel have been really affected individual and valuable! Owing to all of them!

I was eventually presented scenario number 21911243 and informed that a manager would connect with me back again inside two hrs, which didn't take place. Alternatively, I used to be knowledgeable which i required to wait around 24 hrs.